Terms and conditions

  1. Generally
    • Any agreement on the sale, delivery of products or services (hereinafter referred to as the “Sale Item”) from orderstep ApS, VAT no. DK39107457 (hereinafter referred to as “Seller”) to a purchaser of the Seller’s products or services (hereinafter referred to as “Buyer”) takes place on the basis of these sales and delivery conditions (hereinafter referred to as the “Sale and Delivery Conditions”).
  2. Contract basis
    • The sales and delivery conditions together with the Seller’s offer, order confirmation(s) and data processing agreement(s) form the overall basis of the agreement regarding the Seller’s sale and delivery of products and services to the Buyer (hereinafter referred to as the “Basis of Agreement”).
    • The terms and conditions of sale and delivery also apply if sales and delivery take place solely on the basis of an order from the Buyer.
    • Any deviation from the Basic Agreement must be agreed in writing between the parties.
  3. Offer
    • The Seller’s offer to the Buyer is only binding for the Seller for 14 days.
    • Offers from the Seller must be accepted in writing by the Buyer.
  4. Prices
    • If the delivery does not take place in accordance with an offer from the Seller, but only according to an order from the Buyer, it is delivered according to the Seller’s price lists in force at any given time.
    • All prices are exclusive of VAT, customs duties and other taxes and fees. All prices are also exclusive of possible freight and packaging.
  5. Payment
    • Payment must be made no later than 14 days after delivery, unless otherwise expressly agreed between the parties.
    • Payment must take place via the payment method specified on the invoice at all times.
  6. retention of title
    • The ownership remains with the Seller as a service is provided on a system via Software as a Service (SaaS).
    • Buyer is given access to the system and can use the system’s functionality in accordance with the Basic Agreement.
  7. Lack or late payment
    • If the purchase price is not paid on time, default interest is calculated at 3% of the remaining debt at any time from the due date.
    • Payment of default interest does not preclude the seller from demanding compensation for the additional loss that the Buyer’s failure to pay may result in.
    • In the event of non-payment beyond 14 days after the due date according to point 1, the Seller is entitled to cancel the transaction, demand advance payment for products or services not yet delivered, or invoke general rights of default.
    • The Buyer is obliged to make any payment to the Seller as if the delivery had taken place at the agreed time, if the delivery is postponed due to the Buyer’s circumstances.
  8. Delivery
    • Delivery takes place via online media (such as mail, websites, etc.), and the sale item is considered delivered when the Buyer has been notified that access to the sale item is ready.
  9. Delay with the Sale Item
    • Exceeding the delivery time by 7 days due to the Seller’s circumstances will, in all respects, be considered timely delivery, and the Buyer cannot therefore exercise any rights against the Seller.
    • If the delay in delivery is due to the Seller being prevented from delivering the item for sale as a result of a labor dispute affecting the Seller’s production, fire, war, shortage of goods, sub-supplier’s delay, power failure or the like in the Seller’s production as well as all cases of force majeure, the delivery is postponed by the time that the obstacle lasts. This applies regardless of whether the reason for the delay occurs before or after the end of the agreed delivery time. The Seller must inform the Buyer as soon as possible if such circumstances occur.
    • However, both parties are entitled to cancel the agreement if the delay exceeds 6 months.
  10. Missing the item for sale
    • The Buyer must immediately upon delivery carry out an examination of the Sale Item from the Seller.
    • If the buyer wants to claim a defect, the buyer must, immediately after the defect is or should have been discovered, notify the seller in writing and state what the defect consists of.
    • If the Buyer does not complain as stated, the Buyer cannot later assert the deficiency.
    • At the Seller’s choice, defects in the Sale Item will be remedied or re-delivered at the Seller’s expense within a reasonable time. If this does not happen, the Buyer is entitled to cancel the agreement, demand a refusal of the purchase price or demand compensation.
    • If the Buyer has not claimed the defect to the Seller within 6 months after the delivery date, the Buyer cannot later assert the defect.
  11. Delay with the purchase price
    • Payer Buyer does not pay for a delivery before the due date, the Seller is entitled to cancel the transaction and demand compensation according to the general rules of Danish law. The Seller is also entitled to cancel other possible sales agreements with the Buyer, where the sale item has not yet been delivered.
  12. Seller’s responsibility
    • The seller’s potential liability for damages towards the buyer is in all cases limited to DKK 30,000.
    • The seller assumes no responsibility or liability for damages in connection with consequences due to late delivery.
    • Seller is not liable for Buyer’s indirect losses, including operating losses and loss of profit.
  13. transfer of rights and obligations
    • The seller is entitled to transfer all of his rights and obligations according to the Sales and Delivery Terms in whole or in part to a third party.
  14. Choice of law and venue
    • The parties’ agreement is governed by Danish law, and any disputes between the parties must be brought before the district court where the Seller has jurisdiction or the Maritime and Commercial Court at the Seller’s own choice.